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Return Policy

Last updated: January 14, 2026

Our Commitment to Quality

At Calmflameatelier, we are committed to providing high-quality curtains and textile decor products that meet your expectations. We stand behind our craftsmanship and want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Return Timeframe

The timeframe for returns depends on the type of product:

  • Standard Ready-Made Products: Returns must be initiated within 14 days of purchase or delivery
  • Defective or Incorrect Products: Contact us within 7 days of delivery or installation
  • Custom-Made Products: Generally non-returnable, except in cases of defects or errors on our part
  • Order Cancellations: Must be requested before production begins for a full refund

All return requests must be submitted within the specified timeframe. Late requests will be considered on a case-by-case basis but are not guaranteed.

Return Conditions

To be eligible for a return, products must meet the following conditions:

  • Products must be unused, unwashed, and in their original condition
  • All original tags, labels, and packaging must be included
  • Products must not have been installed, altered, or damaged
  • Proof of purchase (receipt or order confirmation) must be provided
  • Products must be returned in the same condition as received
  • For defective items, photographs showing the defect must be provided

Items that do not meet these conditions may be refused or subject to a restocking fee. We reserve the right to inspect returned items before processing refunds.

Custom-Made Products

Because our curtains and many textile products are custom-made to your specific measurements and design preferences:

  • Custom orders are generally non-returnable and non-refundable once production has begun
  • You will have the opportunity to review and approve all specifications, measurements, and fabric samples before production starts
  • Changes to custom orders may not be possible once fabrication begins
  • We encourage careful consideration of all details during the design consultation phase

Defective or Incorrect Products

If your curtains or textile products arrive defective, damaged, or incorrect due to our error:

  • Contact us within 7 days of delivery or installation
  • Provide photographs showing the defect or error
  • We will arrange for inspection and, if confirmed, will repair, replace, or refund at no cost to you
  • We will cover all costs associated with correcting our errors
  • Normal wear and tear or damage from improper use or care is not covered

Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

  • Customer-Initiated Returns: Return shipping costs are the responsibility of the customer for standard returns
  • Defective or Incorrect Products: We cover all return shipping costs when the return is due to our error
  • Warranty Claims: Shipping costs for warranty-related returns are covered by us
  • Exchanges: Customers are responsible for shipping costs unless the exchange is due to our error

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping.

Standard Ready-Made Products

For non-custom, ready-made textile products purchased from our standard collection:

  • Returns are accepted within 14 days of purchase
  • Products must be unused, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required
  • Refunds will be issued to the original payment method

Exchanges

Exchanges for ready-made products may be available subject to stock availability. Contact us to discuss exchange options. For custom products, exchanges are not available as each piece is made specifically for your project. However, if there is an error on our part, we will work with you to make it right.

Refund Procedure

For approved returns, refunds will be processed as follows:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item
  • Refunds will be issued to the original payment method used for the purchase
  • Original shipping costs are non-refundable unless the return is due to our error
  • Return shipping costs are not refunded for customer-initiated returns
  • You will receive email confirmation once your refund has been processed
  • The time it takes for the refund to appear in your account depends on your payment provider (typically 5-10 business days)
  • For cash or check payments, refunds may be issued by check and mailed to your address on file

If you have not received your refund after the expected timeframe, please contact us with your order number and we will investigate.

Order Cancellation Policy

If you need to cancel your order, the following terms apply:

  • Contact us as soon as possible to request cancellation
  • Orders can be cancelled before production begins for a full refund
  • Once production has started, cancellations may not be possible or may incur fees
  • Deposits may be non-refundable if work has already commenced
  • Cancellation fees may apply depending on the stage of your project and materials ordered
  • Custom orders that have entered the fabrication stage cannot typically be cancelled
  • Refunds for cancelled orders will be processed within 7-10 business days

We recommend carefully reviewing all order details during the consultation phase to avoid the need for cancellations.

Return Process

To initiate a return or report an issue, follow these steps:

  1. Contact our customer service team by phone or email within the specified return timeframe
  2. Provide your order number, purchase date, and details about the reason for return
  3. Include photographs if reporting defects, damage, or incorrect items
  4. Await return authorization and instructions from our team
  5. Pack items securely in original packaging with all tags and accessories included
  6. Ship the items using a trackable shipping method
  7. Retain proof of shipment until your return is processed

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed according to our refund procedure.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made curtains and textile products made to your specifications
  • Items that have been installed, used, washed, or altered
  • Products without original tags or packaging
  • Clearance or final sale items
  • Fabric samples and swatch sets
  • Items damaged by misuse, abuse, or improper care
  • Products returned after the specified return timeframe
  • Items that have been personalized or monogrammed

Exceptions may be made for defective items or errors on our part, regardless of the above restrictions.

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws and regulations, including:

  • Federal and state consumer protection laws
  • Uniform Commercial Code provisions
  • Distance selling regulations where applicable
  • Consumer rights regarding defective products

Nothing in this policy limits your legal rights as a consumer. If you believe you have a legal claim that is not addressed by this policy, you may have additional rights under applicable law. We recommend consulting with a legal professional if you have questions about your rights.

Warranty Coverage

All our products come with a warranty against defects in materials and workmanship. The warranty period varies by product type and will be specified in your order documentation. Warranty coverage does not include damage from normal wear, improper care, sun fading, or alterations made by third parties. Please follow all care instructions to maintain your warranty coverage.

Contact Us About Returns

If you have questions about our Return Policy or need to initiate a return, please contact us: