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Privacy Policy

Last updated: January 14, 2026

Introduction

At Calmflameatelier, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our curtain and textile decor services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you use our services, including when you request a consultation, place an order for custom curtains or textile decor, contact us, or subscribe to our communications. This may include:

  • Name and contact information such as email address, phone number, and mailing address
  • Project details, fabric preferences, and room measurements
  • Payment information when you purchase products or services
  • Communications you send to us regarding your curtain and decor projects
  • Feedback, reviews, and testimonials about our products and services
  • Automatically collected information such as IP address, browser type, device information, and website usage data
  • Location data when you use our website or services

How We Use Your Information

We use the information we collect about you for the following purposes related to our curtain and textile decor services:

  • To provide, maintain, and improve our custom curtain and textile decor services
  • To process your orders, schedule consultations, and manage installations
  • To communicate with you about your projects, appointments, and service updates
  • To respond to your inquiries and provide customer support
  • To send you information about new fabric collections, design trends, and special offers
  • To analyze and improve our website functionality and user experience
  • To comply with legal obligations and protect our rights
  • To personalize your experience and deliver relevant content
  • To detect and prevent fraud or other illegal activities

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes
  • Contract Performance: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
  • Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights and freedoms
  • Vital Interests: When processing is necessary to protect someone's life or physical safety

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our business, such as fabric suppliers and installation contractors
  • When required by law or to respond to legal process
  • To protect the rights, property, or safety of Calmflameatelier, our customers, or others
  • In connection with a business transaction, such as a merger or sale of assets

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices
  • Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Right of Access: Access and receive a copy of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data, subject to legal requirements
  • Right to Restrict Processing: Request limitation of how we process your personal information
  • Right to Data Portability: Receive your personal data in a structured, commonly used format
  • Right to Object: Object to processing of your personal information in certain circumstances
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent
  • Marketing Opt-Out: Opt out of marketing communications at any time
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including through the use of standard contractual clauses approved by relevant authorities or other appropriate legal mechanisms.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and the purpose for which it was collected
  • Legal, regulatory, and contractual requirements
  • Our legitimate business interests
  • The need to resolve disputes and enforce agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information from our servers.

Third-Party Services

We use various third-party services to help us operate our website and provide our services. These services may collect and process your information:

  • Google Ads Conversion Tracking: We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to collect information about your interactions with our ads.
  • Google Remarketing: We use Google's remarketing services to show you relevant ads on other websites after you visit our site. This is done through cookies and similar technologies.
  • Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit, what pages they view, and what other sites they used prior to coming to our site.
  • Google Maps API: We use Google Maps API to display location information and provide mapping services. When you interact with maps on our website, Google may collect certain information about your location and usage.

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they collect, use, and share your information. You can opt out of certain tracking technologies through your browser settings or by visiting the opt-out pages provided by these services.

Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. Cookies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve our services and user experience
  • Provide relevant advertising and measure ad effectiveness
  • Ensure website security and functionality

You can control cookies through your browser settings. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date at the top. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: