Frequently Asked Questions

The timeline varies based on your project scope and fabric selection. Typically, from initial consultation to final installation, you can expect 3 to 6 weeks. Rush services are available for urgent projects, though additional fees may apply. We provide a detailed timeline during your consultation so you know exactly what to expect.

Our fabric library includes cotton, linen, silk, velvet, polyester blends, and specialty textiles. We carry sheer fabrics for light filtering, blackout materials for bedrooms, and thermal options for energy efficiency. During your consultation, you can view samples and feel the quality firsthand to make the best choice for your needs.

Yes, we provide complimentary initial consultations to discuss your project, review your space, and offer preliminary recommendations. This no-obligation meeting allows us to understand your vision and provide a detailed quote. For in-home consultations outside our standard service area, a travel fee may apply.

Absolutely. We specialize in creating custom window solutions that complement your existing furniture, wall colors, and overall aesthetic. Bring photos of your space or fabric swatches from other elements, and we will help you select materials and styles that create a cohesive, harmonious look throughout your home.

Customer satisfaction is our priority. If there are issues with craftsmanship or installation, we will make it right at no additional cost. Because each piece is custom-made to your specifications, we require approval of samples and measurements before production. Please review our full Return Policy for detailed terms and conditions.

Cleaning requirements depend on the fabric type. Most curtains benefit from regular vacuuming with a soft brush attachment to remove dust. For deeper cleaning, some fabrics are machine washable on gentle cycles, while others require professional dry cleaning. We provide specific care instructions for your chosen fabrics at the time of installation.

We recommend professional cleaning every 12 to 18 months for most curtains, or more frequently in high-traffic areas, homes with pets, or if you have allergies. Regular light maintenance between professional cleanings helps extend the time between deep cleans and keeps your window coverings looking fresh.

All fabrics are susceptible to some degree of fading with prolonged sun exposure. We offer UV-resistant fabrics and protective linings that significantly slow this process. Rotating panels periodically and using sheers during peak sunlight hours can also help preserve color vibrancy. We discuss sun exposure during consultation to recommend appropriate materials.

Yes, professional installation is included with all our packages. Our experienced installers ensure proper mounting, even hanging, and flawless functionality. We handle everything from hardware placement to final adjustments, leaving you with perfectly installed curtains ready to enjoy immediately.

Yes, we specialize in custom solutions for challenging windows including bay windows, arched windows, skylights, and extra-wide spans. Our team has experience with virtually every window configuration and can design functional, beautiful coverings that work with your unique architectural features.

Yes, we offer motorized curtain track systems that can be controlled via remote, smartphone app, or integrated with your smart home system. This is especially useful for hard-to-reach windows, heavy drapes, or for added convenience and security. Discuss automation options during your consultation.